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Your contact person:
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Britta Röbig
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Dr. Andreas Seegers
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We are partners
to insurers
Debt collection I high-volume proceedings I litigation | Advice
What our
clients say
KSP’s comprehensive, advisory service approach, which meets the highest data protection requirements, contributes to a significant optimisation of our receivables management processes. The progress made is measurable and can be utilised across various areas of the business. KSP’s approach, which safeguards our reputation, is very much in line with our own ideas about how to treat our customers appropriately.
Thorsten Wodarz, Head of Accounting, HanseMerkur Versicherungsgruppe
Legal expertise
covering all sectors
We are familiar with our clients’ requirements across the various sectors and offer an attractive range of services. In this regard, we benefit from our more than 30 years’ experience in claims handling for clients in the insurance sector.
Our
Expertise
In line with its commitment to being a provider of high-quality services, KSP has tailored its entire workflow to this standard by cleverly combining efficient digital processing procedures with a high level of staff and resource deployment. In doing so, we take into account changing customer expectations regarding the services offered by a debt collection provider and provide our customers with a wide range of smart and personalised solutions, both in terms of communication and the payment process.
Legal expertise
in case handling
At KSP, around 65 lawyers and over 200 legal assistants work to ensure our clients’ success. Our insurance team consists of specialists with many years’ experience in handling insurance-specific claims. The team is led by an experienced solicitor who is also a specialist in insurance law. He bears overall operational responsibility for the specialist department, as well as for key accounts.
Taylor-made
processes
The actual debt collection process is preceded by the precise design of debt collection strategies. Our data-driven, multi-stage debt collection processes are precisely tailored to the respective debt portfolios in terms of tone, timing and channels, and are optimally geared to meeting your customers’ needs. Our guiding principle here is to ensure we have the necessary staff resources to work with the customer to find solutions tailored to each individual case – thereby maximising the success of the debt collections.
Insightful
reports
To ensure you always have a clear overview, we provide you with bespoke reports and analyses of your portfolios. You can use this data to optimise your payment or onboarding processes.
Onboarding
made easy
At KSP, a team of IT and debt collection experts takes care of your debt collection integration.
This allows you to focus on what matters most – your customers and your business. Our set-up service includes the following modules.
Unleash resources
Increase quality
For over 30 years, KSP has been a successful debt collection partner to the Hamburg-based insurer HanseMerkur. In our case study, you can find out more about the challenges and successes of our collaboration, as well as our general approach.
