KSP has been a professionally competent partner for us for years. We find the operational cooperation uncomplicated and enriching. In particular, the reputable legal presence adds an important, confidence-building aspect in receivables management in the health sector.

Jürgen Möller, Managing director PVS berlin-brandenburg-hamburg GmbH & Co. KG

OUR EXPERTISE IN THE
HEALTHCARE SECTOR

As a partner to the healthcare sector, we have been providing reputation-protecting, scalable debt management services of legal standard for over 30 years. We offer a one-stop service for the debt recovery process: from out-of-court claims to court proceedings and long-term enforcement. The focus of our debt recovery work is on the out-of-court enforcement of claims, whilst taking into account economically viable solutions.

01 Hospitals

We implement self-pay and optional services using workflows tailored to our clients’ inpatient processes. Data transfer is coordinated with the hospital information system (HIS) – independently, via customised import and feedback interfaces. The latter provide you with complete transparency regarding the results.

02 Laboratories

We are familiar with the typical debt structures of laboratory groups. For self-pay, IGeL and goods supply services, we employ bespoke debt collection strategies tailored to our clients’ (pre-)legal processes. Maintaining the trust of both the referring practitioner and the patient is our top priority.

03 MVZ

We tailor our processes to your range of services and organisational structure. Our expertise covers both centralised billing structures and the specific requirements of individual doctors or sites. We also draw on this extensive experience in a advisory capacity during centralisation projects to improve quality and efficiency.

04 Payment processing
departments

Your billing expertise, our debt collection expertise: we create a seamless interface. You provide data records ready for billing; we handle the reconciliation, the clarification of discrepancies and the audit-proof transfer of outstanding items into the debt collection processes. Established feedback mechanisms at the individual debtor level enhance your billing expertise.

Legal expertise in
case handling

At KSP, around 65 lawyers and over 200 legal assistants work to ensure our clients’ success. The healthcare team is led by a lawyer and consists of industry-experienced experts, all of whom have many years’ expertise in debt recovery. This ensures that cases are handled competently, in a manner that safeguards our reputation and complies with all relevant regulations.

Tailor-made
processes

The actual debt recovery process is preceded by the careful design of debt recovery strategies. Our data-driven, multi-stage debt recovery processes are precisely tailored to the respective debt portfolios in terms of tone, timing and channels, and are optimally geared to the needs of your clients. Our guiding principle here is to ensure that we have the necessary staff resources to work with the customer to find solutions tailored to each individual case – thereby maximising the success of the debt recovery process.

Insightful
reports

To ensure you always have a clear overview, we provide you with bespoke reports and analyses of your portfolios. You can use this data, for example, to optimise your upstream processes.

Onboarding
made easy

At KSP, a team of IT and debt collection experts takes care of your debt collection integration.
This allows you to focus on what matters most – your customers and your business. Our set-up service includes the following modules.

01 Interface
Setup

Review of your invoicing and dunning processes for legal risks, as well as the set-up and customisation of the interface in line with your specifications – encrypted, scalable, and supporting all standard formats.