Case Study Hanse Merkur

KSP's comprehensive, consultative service approach, which meets the highest data protection requirements, contributes to a noticeable optimisation of our receivables management processes. KSP's image-preserving approach is very much in line with our idea of appropriate service for clients.

Thorsten Wodarz, HanseMerkur Versicherungsgruppe

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THE CHALLENGE

As early as 1990, the HanseMerkur Versicherungsgruppe decided to outsource its debt collection. The aim was, among other things, to streamline internal structures, to significantly optimise revenue from debt collection and to obtain specialist legal support in collection-related legal issues.

SOLUTION BY KSP

For 25 years, KSP has been working successfully with the HanseMerkur Versicherungsgruppe as a legal debt collection service provider in a partnership and solution-oriented manner. The tasks taken on by KSP include in particular:

a cross-sector, extrajudicial and judicial collection of non-performing premium and recourse claims as well a
supporting and advising the HanseMerkur Versicherungsgruppe in matters of insurance contract law, optimising process flows and proactively implementing statutory and regulatory requirements.

The HanseMerkur Versicherungsgruppe is a service-oriented, traditional, medium-sized insurer based in the Hanseatic city of Hamburg. It emerged in 1969 from a merger of the two health insurers Hanseatische Krankenversicherung von 1875 Merkur VVaG and Hanse-Krankenschutz VVaG in Hamburg to form HanseMerkur Krankenversicherung auf Gegenseitigkeit, which then became the building block for the expansion into the later HanseMerkur Insurance Group. As an all-lines insurer, the HanseMerkur Versicherungsgruppe offers private and business customers individual cover for private, business and professional risks.

BENEFITS FOR THE HANSEMERKUR VERSICHERUNGSGRUPPE

Due to the many years of legal claims management for the HanseMerkur Versicherungsgruppe, KSP has comprehensive knowledge in the process management of this area. Together with the relevant experience in dealing with clients in a reputation-preserving and compliance-compliant manner, this know-how is used profitably for the insurer. In detail, the cooperation between the HanseMerkur Versicherungsgruppe and KSP is very trusting for both sides, extremely competent and highly efficient from both a professional and technical point of view, whereby the individual interests of the client are always taken into account for the benefit of the HanseMerkur Versicherungsgruppe. The success of the cooperation with KSP is sustainably reflected in the development of the realisation results. At the same time, resources freed up at HanseMerkur Versicherungsgruppe could be channelled into core processes through outsourcing.

In addition, KSP offers comprehensive legal consulting for the entire collection process. The sometimes serious changes in the legal framework conditions, such as most recently the changeover to the emergency tariff in substitutive health insurance, the introduction of SEPA, etc., were supported and implemented by KSP in a proactive, timely and professionally competent manner.