• Debt collection
  • philosophy
  • Range of services
  • Industries
  • References
  • Debt collection
  • philosophy
  • Range of services
  • AREAS OF COMPETENCE
  • Contact
  • AREAS OF COMPETENCE
  • Contact
  • AREAS OF COMPETENCE
  • Contact
  • AREAS OF COMPETENCE
  • Contact
  • AREAS OF COMPETENCE
  • Contact
  • AREAS OF COMPETENCE
  • Contact
  • Commercial law
  • Contact
  • About us
  • We stand for
  • People
  • Commitment
Contact
X

You are?

Interested party

Applicant

Debtor

X

Would you like
further informations?

Your contact person:

Office Management

+49 40 450 65 550

Contact form

X

Would you like
further informations?

Your contact person:

Britta Röbig

+49 40 450 65 914

Contact form

X

Would you like
further informations?

Your contact person:

Personalmanagement

+49 40 450 65 0

Contact form

X

Would you like
further informations?

Your contact person:

Dr. Andreas Seegers

+49 40 450 65 0

Contact form

X

Would you like
further informations?

Your contact person:

Martin Hintze

+49 40 450 65 986

Contact form

X

Would you like
further informations?

Your contact person:

Hauke Büsing

+49 40 450 65 1638

Contact form

X

Would you like
further informations?

Your contact person:

Florian Klausnitz

+49 40 450 65 1678

Contact form

X

Would you like
further informations?

Your contact person:

Office Management

+49 40 450 65 0

Contact form

X

Would you like
further informations?

Your contact person:

Verena Antoni

+49 40 450 65 596

Contact form

X

Would you like
further informations?

Your contact person:

Ilka Keunecke

+49 40 450 65 1047

Contact form

The best tactic to deal with defaulting customers:
A real strategy

Dr. Tobias Röhnelt, Lawyer

Personal conversation beats the bot.
That's why our employees always have an open ear for your customers.

Andreas Drud, Head of InfoCenter

Your customers continuously avail of new communication channels.
We know which ones.

Dr. Ludwig Gehrke, Lawyer

We make settling liabilities
as simple as possible

Recovery is primarily achieved out of court using an intelligent mix of measures - from all available recovery instruments - which is optimised on a customer-specific and ongoing basis by analysing the respective portfolio. The aim is to find an amicable solution that takes into account the individual customer's history as well as their economic performance.

 

Strategy

Can't or won't
the customer pay?
We find out!

This is the basic question in debt collection. The further design of every debt collection process depends on the answer to this question. We combine individual solutions tailored to the client relationship with efficient, process-controlled debt collection. Our organisation is dynamic and consistently focused on quality. All mandates are under the leadership of lawyers who are well-versed in the special requirements of the respective industry.

Personal

Respectful.
Dialogue-oriented.
By lawyers.

Taking your individual goals into account, we focus on addressing your clients in a consistently reputable manner. In so doing, we consciously use our lawyer status within the scope of the entire activity. This not only ensures increased awareness in communication with your client, but also underlines the urgency of your concern. We see ourselves as intermediaries between you and your clients.

Omnichannel

ALWAYS AND
Everywhere

Communication is one success factor in the exchange with clients. Therefore, KSP is accessible via all common communication channels and communicates with your clients via their preferred channels.

  • Live Chat
  • Amazon Echo
  • WhatsApp
  • Mail
  • Service Portal
  • Letter
  • Phone
  • Personally
  • SMS
  • Fax

Address

WE SPEAK
your customers’ language

We always have an open ear for those customers who would like to speak to us personally, Our in-house InfoCenter is available to your customers six days a week by phone and chat via a toll-free number. If you have any problems communicating, one of our native speakers will be happy to help. We currently cover over 20 foreign languages.

Service portal

An eye on
the liabilities
themselves

Whether regarding questions, objections or payments, with the KSP Service Portal, your clients have a digital platform on which they can manage their open claims themselves without much effort.

Payment options

Lower
the payment threshold

There are no more excuses. We offer a variety of smart payment options that eliminate the need to go to a bank, and allow you to pay on the go at any time.

With one click

Numerical errors
are a thing of
the past

Online banking users can make transfers directly from the KSP e-mail reminder via a direct link and thus settle their debts easily and conveniently.

This also makes incorrect numbers or spelling mistakes a thing of the past: Thanks to the autofill function, the fields payee, IBAN, BIC, amount and reason for payment are automatically pre-filled.

This is what we mean by smart payment.

Debtor receives email,
optimised for smartphones and desktops

With one click

Numerical errors
are a thing of
the past

Online banking users can make transfers directly from the KSP e-mail reminder via a direct link and thus settle their debts easily and conveniently.

This also makes incorrect numbers or spelling mistakes a thing of the past: Thanks to the autofill function, the fields payee, IBAN, BIC, amount and reason for payment are automatically pre-filled.

This is what we mean by smart payment.

Reminder via SMS
increases willingness to pay
Contains link to the service portal with online payment option

With one click

Numerical errors
are a thing of
the past

Online banking users can make transfers directly from the KSP e-mail reminder via a direct link and thus settle their debts easily and conveniently.

This also makes incorrect numbers or spelling mistakes a thing of the past: Thanks to the autofill function, the fields payee, IBAN, BIC, amount and reason for payment are automatically pre-filled.

This is what we mean by smart payment.

Customer simply pays online
Payment via One-Click

Our service plus for you

 

Reports

We make
you better

We customize our reporting to your needs for your file portfolio. In addition, we analyse and evaluate the findings collected in the debt collection process. We provide you with these in reports regularly for use in optimising your processes.

24/7 transparency

Transparency at
at all levels

Transparency is important to us: As a client, you have access to our client portal and to the files being processed, via a password-protected area. Thus, you can access an up-to-date overview of the processing status and the measures initiated at any time.

The lawyer
makes the difference

Feel free to contact us